Shipping policy

At Rosellure, we are committed to providing a smooth and dependable shipping experience. Please review our shipping policy before placing your order 🤍

1. Order Processing

Orders are generally processed within 1–3 business days (Monday–Friday).

  • Orders are not processed on weekends or public holidays
  • During peak seasons, holidays, or promotional periods, processing times may be slightly extended

2. Shipping Times

Estimated Delivery Times

United States

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 3–7 business days

International

  • Standard International Shipping: 7–15 business days

Please note all shipping timeframes are estimates and may vary due to circumstances outside our control.

3. Shipping Rates

🚚 Free Shipping
Free shipping on orders over $60 USD

📦 Standard Shipping
Orders from $0–$59.99
Flat Rate: $10 USD

⚡ Expedited Shipping
Flat Rate: $20 USD

4. Order Tracking

Once your order has shipped, a tracking number will be sent to your email.

  • Tracking updates may take 1–3 business days to appear
  • Please allow time for carrier systems to update tracking information

5. Shipping Delays

While we work hard to deliver orders on time, delays may occasionally occur due to:

  • Carrier disruptions
  • Customs inspections or clearance
  • Severe weather conditions
  • High seasonal order volume
  • Unexpected logistics issues

In rare cases, delivery may take 15–20 business days depending on shipping conditions.

Rosellure is not responsible for delays caused by factors beyond our reasonable control.

6. Incorrect Shipping Information

Please review your shipping details carefully before placing your order.

  • We are not responsible for orders shipped to incorrectly entered addresses
  • Additional shipping charges may apply if reshipment is required

7. Lost or Stolen Packages

Once a package is marked delivered by the carrier, we are not responsible for lost or stolen packages.

Please contact the shipping carrier directly for assistance. We will gladly help where possible.

8. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, import taxes, or related fees required by their country
  • These charges are not included in product prices or shipping fees

9. Contact Us

For shipping questions or order assistance, please contact:

Rosellure
📧 info@rosellure.com
📍 1201 Brickell Ave, Suite 210, Miami, FL 33131, United States (not a return address)

✨ Thank you for shopping with Rosellure