Refund policy

At Rosellure, we aim to provide a smooth and dependable shopping experience. If you’re not completely happy with your purchase, we’re here to assist you 🤍

1. Return Eligibility

You may submit a return request within 14 days after your order has been delivered.

To qualify for a return, items must:

  • Be unworn, unused, and in original condition
  • Be free from perfume, deodorant, makeup, stains, or any signs of wear
  • Include original tags when applicable

Returns that do not meet these requirements may be declined.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final Sale and discounted items
  • Intimates, bodysuits, swimwear, and underwear
  • Accessories such as jewelry, hats, and hair accessories due to hygiene reasons

3. How to Request a Return

To request a return:

  • Contact us within 14 days of delivery
  • Provide your order number and the reason for your return
  • Wait for approval before sending any item back

📧 info@rosellure.com

Once your return request is approved, we will provide return instructions.

❗ Returns sent without prior authorization will not be accepted.
❗ The address listed on our website is not a return address.

4. Refund Policy

  • Refunds are processed after returned items have been received and inspected
  • Approved refunds will be issued back to the original payment method
  • Please allow 5–10 business days for the refund to appear

We reserve the right to issue partial refunds if returned items are not received in their original condition.

In certain cases, we may offer a replacement or partial refund without requiring a return.

5. Return Shipping

  • Customers are responsible for return shipping fees
  • Original shipping charges are non-refundable
  • We recommend using a trackable shipping service for all returns

Rosellure is not responsible for lost or missing return packages.

6. Order Issues

If there is any problem with your order, please contact us first:

📧 info@rosellure.com

Please reach out before filing a chargeback or dispute. We will do our best to resolve concerns promptly and fairly.

7. Order Cancellation

  • Orders may be canceled within 12 hours of purchase
  • After that, orders may already be processed or shipped and may no longer be canceled

8. Fraud Prevention

To maintain a secure and fair shopping environment:

  • High-risk orders may be canceled for security review
  • Suspicious transactions may be declined
  • Abuse of this return policy may lead to account restrictions

9. Contact Information

Rosellure
📧 info@rosellure.com
📍 1201 Brickell Ave, Suite 210, Miami, FL 33131, United States (not a return address)

Thank you for shopping with Rosellure ✨